Cookie Policy

Last Updated: 2024

This cookie policy describes how Mamoru South Africa (Pty) Ltd (“Mamoru”) uses cookies and other similar technologies in connection with our “Site” (www.mamoru.co.za) and “Services” (which includes our products and online services provided by Mamoru). To learn more about Mamoru-affiliated websites, please see section 4 below.

The purpose of this Cookie Policy is to provide clear and comprehensive information to the visitors and users of our Site, about the cookies we may use and how we process the information from these cookies and the control you have over how we use cookies.

For more information about our approach related to personal information and privacy, please refer to our Privacy Policy.

We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons. The date at the top of this Cookie Policy indicates when it was last updated.

1. What is a Cookie?

Cookies are small text files that are stored on your web browser directory when you visit a website or click links within some marketing emails. The cookies are stored only for the duration of your visit or for a fixed period. They help site owners to distinguish you from other visitors to the website, in order to understand your preference, understand how you use the website and website usage pattern, create a personalized user experience and to remember a user’s login details.

2. Does Mamoru Use Cookies?

Yes, Mamoru uses cookies to:

Ensure that our services function properly.
Detect and prevent fraud.
Understand how visitors use and engage with our Site.
Analyze and improve our platform and services.

Mamoru may also use other tracking technology like web beacons.

3. Cookies Set on Mamoru’s Site

When you use the Site, cookies are set by two main types of entities:

First Party Cookies: These cookies are placed and read directly by Mamoru when you use our services.
Third Party Cookies: These cookies are not set by Mamoru but by other companies, such as an analytics provider like Google or Facebook. These third-party cookies are utilized for site analytics purposes. Please refer to the details below on how to manage these cookies. These cookies may allow third parties to collect information about your device and location.
Session and Persistent Cookies: Session cookies are temporary cookies that allow Mamoru to understand actions taken on its Site while the browser session is open. This type of cookie is deleted once the current session on the browser is closed.

4. Mamoru’s Use of Cookies

Cookies are integral to ensuring Mamoru delivers efficient and secure services. The following section outlines their respective purposes.

For details of cookies set on Mamoru-affiliated websites, we recommend visiting those sites directly.

Strictly Necessary Cookies

Certain cookies are crucial for Mamoru’s Site and services, ensuring usability and security by enabling fundamental functions such as page navigation and access to secure areas. Mamoru employs these cookies in various ways, including:

Authentication: Remembers your login state to streamline navigation through our Site and dashboard.
Fraud Prevention and Detection: Utilizes cookies and similar technologies to gather insights into the computers and web browsers accessing our Services. This information aids in monitoring and detecting potentially harmful or illegal use. For instance, in processing payment transactions, Mamoru collects necessary information about the transaction and the Customer to enhance security and prevent fraudulent activities.
Security: Protects user data against unauthorized access.
Functionality: Ensures the correct functioning of our Site and services, presenting accurate information based on your selected location.

Preference Cookies

Mamoru employs preference cookies to enhance your experience by remembering your preferences and recognising you upon your return to our Site. These cookies contribute to a personalised and streamlined user interaction.

Key Information:

Purpose: Remembering user preferences and recognizing returning visitors.

Analytics Cookies

Analytics cookies serve the purpose of providing valuable insights into how users interact with Mamoru’s Site and services. Here’s how we utilise these cookies:

Key Functions:

Analysis and Improvement: Analysis cookies are employed to recognise and count the number of visitors to our website, see how our visitors are browsing our website. It will allow us to enhance Mamoru’s Site and services by understanding visitors and users’ behaviour, site navigation patterns, and identifying areas for improvement.
Pixel Tags: In some instances, pixel tags may be used alongside services to track user actions, measure the success of marketing campaigns, and compile statistics on service usage and response rates.
Third-Party Analytics: Mamoru employs Google Analytics to collect and analyse information about service usage, reporting on activities, trends, and potentially gathering data on the use of other websites, apps, and online resources. Further details on managing these cookies are available below.

Advertising Cookies

Mamoru, along with its service providers, utilises cookies and similar technologies on some partnership advertisements specifically to you. These targeted advertisements aim to engage you on other websites you visit, and we measure your interaction with these ads.

Optional Cookies

Experience and insights Cookies: These cookies help us to deliver a better website experience for you by enabling us to understand how our website is currently being used and where users are struggling to get what they need.
Personalisation Cookies: These cookies help us to remember the choices you make on our website, so we can offer you more relevant products and content and personalise your experience with our services. This applies to the features of our website that can be customised, saving you time on re-entering some of your data.
Marketing Cookies: These cookies help us make our messages more relevant to you. Data may be shared with other Mamoru systems or with third parties such as platforms we may use to deliver personalised advertisements and messages. Switching off these cookies means you could still see adverts from us, but they will be less relevant to you.

Other technologies we use in email marketing

We also use pixels or web beacons in direct marketing emails that we send to you. These pixels track whether our email was delivered and opened, the links within the email were clicked and which pages of our website you have visited. They also allow us to collect information such as your IP address, browser, email client type and other similar details. We use this information to measure the performance of our email campaigns, and for analytics.

You can opt-out of our marketing communications by the “manage your preferences” link located at the bottom of our email communications, or you can email us at compliance@mamoru.co.za.

5. Can I change my Cookie settings?

You can manage cookie preferences for our website at any time through your browser settings.

6. Can I Opt-Out?

Most web browsers offer options to manage cookie preferences, including deletion and disabling of Mamoru cookies. Refer to the help section of your browser or the provided links for more information:

Please note that disabling cookies may impact the intended operation of some features on our Site or Services.

7. CONTACTING US

If you have any questions, comments and requests regarding our use of cookies or other similar tracking technologies, you can contact us:

By email:

compliance@mamoru.co.za