Legal and Compliance

Terms and Conditions of Services

For more details, please refer to our Terms and Conditions of Services.

Cookies

Websites use cookies to track visitor use and compile statistical reports on website activity. You can restrict or block cookies in your browser settings. If you need more information on cookies, please visit Mamoru's website to see our Cookies Policy.

Risk disclosure statement

Investing in cryptocurrencies involves risk, as considerable price volatility may result in a loss of principal funds invested. The increased risk and variable levels of volatility can cause the value to fluctuate significantly from day to day. Furthermore, when trading in a market with a currency other than your own, it is critical to examine how foreign exchange fluctuations can impact your profits and losses. The valuation of cryptocurrency may include uncertainty and subjective decisions, and an erroneous valuation might have a negative impact on the investment's value

Due to this heightened risk and nature of the product, investors should thoroughly evaluate the suitability of the services based on their individual circumstances. For more information on risks relating to investing in cryptocurrencies, please refer to our Risk Disclosure.

Promotion of Access to Information Act

The Promotion of Access to Information Act, 2000 (‘PAIA’) gives persons the right to access information that is required to exercise or protect their rights. In terms of PAIA, before access to information requested by persons is granted, certain requirements have to be met. PAIA also requires private bodies such as Mamoru to compile a manual, designed to assist persons who want to exercise their right to access information. In general, you can visit our website without having to divulge any personal information about yourself. However, while using this website you may provide information about yourself or it may be collected by Mamoru. Access to your personal information held by Mamoru may also be requested by you or third parties. PAIA regulates and sets out the procedure for such a request and under what circumstances such access may be refused. The PAIA manual, the prescribed request form and information on applicable fees payable for access to this information, is available below.

• PAIA Manual
• PAIA Fees
• PAIA Form C

Complaint Resolution Process

For more details, please refer to our Complaint Resolution Process.

Conflict of Interest Policy

Mamoru has adopted and implemented a Conflict of Interest Policy to address any actual or potential conflicts of interest that might arise when providing financial services to its customers. The Policy outlines the steps Mamoru will take to properly identify and mitigate, or manage, possible and existing conflicts of interest. This policy is available on request from Mamoru at compliance@mamoru.co.za

Privacy Statement

Mamoru South Africa (Pty) Ltd (“Company”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Statement has been developed to enable you as our customer to understand how we collect and process your personal information and how we will look after your personal information when you access the website and/or use our Services (regardless of where you access it). It explains your privacy rights and how the law protects you.

We strive to create the most secure infrastructure to allow you to use our website and Services. It is our aim to prioritise our security safeguards to ensure that your personal information is protected in an appropriate manner and is used for a legitimate purpose. We will take appropriate and reasonable technical and organisational steps to protect your personal information in line with industry best practices.

For more details, please refer to our Privacy Statement.

Email Disclaimer

The named recipient alone is the sole recipient of this email and any attachments. If you are not the intended recipient, please refrain from disclosing the contents to any third parties. Please promptly inform the sender by responding to this email and make sure to remove this email and its attachments from your system. We strictly prohibit the unauthorised dissemination, distribution, copying, or use of this information.

This email and its attachments have undergone a virus check; however, Mamoru cannot accept any liability for any undetected viruses or any damage that may occur as a result of software viruses. We recommend conducting your own virus checks prior to opening any attachments.

All email and telephone communications with Mamoru, regardless of whether they are business-related or personal, may be subject to monitoring and recording for business purposes.

Mamoru South Africa (Pty) Ltd operates as a licensed financial services provider.

IT Security Policy

This policy documents the IT Security management and mitigation of Mamoru South Africa (Pty) Ltd (Mamoru or the “Company”). It is the primary responsibility of the Company to ensure that the risks pertaining to the business are effectively managed. The Company will seek to understand its exposure to IT risks and is putting in place a robust risk management framework to ensure IT and cyber resilience. The IT Security Policy and measures developed by the Company commensurate its business model and the Company will review them periodically whenever it reviews its business model, operational model or products and services offered to its customers.

For more details, please refer to our IT Security Policy.