How to keep your account safe

Last Updated: January 2025

Mamoru follows strict internal security practices aimed at keeping your cryptocurrency safe, which we’ve detailed here. It is however, important that you also take certain precautions to ensure that you are the only person with access to your account. If someone gains access to your account, your cryptocurrency may be at risk. Some of the most common methods that scammers may use to gain access to and perform unauthorised transactions on your account are explained below:

Please read these Terms carefully before using the Mamoru SA Site because they affect your legal rights and obligations.

Some of the most common methods that scammers may use to gain access to and perform unauthorised transactions on your account are explained below:

Account takeovers: Mamoru relies on your email address and phone number for communication with you. If someone gains unauthorised control over these, they could potentially gain access to your Mamoru account. It is therefore, important to make sure that you have strong security on your email and Mamoru accounts.

Phishing: This is when you are tricked into revealing personal information, such as usernames, passwords or other sensitive information. Phishing can take many forms, for example:

Emails: You may receive an email that appears to be from Mamoru but was actually sent by a scammer, asking you for information or leading you to a fraudulent website.
Phishing websites: These websites are set up to look like Mamoru’s website, but everything entered there (like your username and password) gets recorded in order for scammers to access your actual Mamoru account. In some cases, these websites are promoted by running adverts that look like they ’re taking you to the legitimate Mamoru website.
Phone scams: Someone may call you, pretending to be from Mamoru, asking you to provide your username, password and other information in order to access your Mamoru account.
SMS / instant messaging scams: In this case a fraudster will send you a message purporting to be from Mamoru and prompting you to share your username, password or other information, or to select a link.

Mamoru will never call, email or SMS/instant message you and ask you for your password. If anyone contacts you claiming to be from Mamoru and asks for this information, you should end communication and get in touch with us by contacting support yourself.

Malware: This is an advanced method where scammers gain access to your devices through sophisticated software programs that allow them to take control of your computer, steal your passwords or other sensitive information.

Measures you should take

Transactions in our Supported Cryptocurrencies are generally irreversible, which means that losses due to fraudulent or accidental transactions are not recoverable. It is therefore very important that you understand how to identify and avoid falling victim to these types of attacks. Here are some precautions you can take:

Strong password security: Use a unique, strong password with at least 16 characters and never share it or reuse it on other websites. Password managers make it easy to generate and store strong passwords. Mamoru recommends LastPass, but there are several alternatives.
Enable two-factor authentication (2FA): This is an added level of security that requires a unique code every time you log in to an account. The code is generated by your device, which is required in addition to your username and password.
Protect your email account: Keep your email account secure to ensure that nobody can access your Mamoru account through your email account. Most email providers support 2FA.
Don’t share sensitive information: Mamoru employees will never ask you for your password, 2FA code, one time pins (OTPs) or ask you to authorise transactions.
Check the URL: Before signing into Mamoru or clicking an advert, ensure that you are on www.mamoru.co.za
Check the email domain: Any communication from Mamoru will come from a @mamoru.co.za or @mamoru.com address.
Lock your account: If you suspect your account has been compromised, lock it immediately and then contact support.

If your account has been compromised

If you believe your account has been compromised, please contact support as soon as possible.

Mamoru cannot be held responsible for a loss of funds where you have fallen victim to one of these attacks, as set out in our Terms of use, but we will do everything we can to assist you.