Terms and Conditions of Services

Last Updated: 2026

THESE TERMS AND CONDITIONS OF SERVICES (hereinafter referred to as the “Terms”) are made between:

1. Mamoru South Africa (Pty) Ltd (“Mamoru”, “We” or “us”), a company incorporated and registered in the Republic of South Africa, with the registration number of 2020/846611/07 and a licensed Financial Services Provider with FSP number 53703; and
2. You (“User” or “You”).

By visiting, accessing, or using www.mamoru.co.za (“Site”) and the associated application program interface or mobile applications (collectively referred to as “Services”), You have expressly indicated your CONSENT and agreement to the Terms contained hereunder. You may be subject to additional terms and conditions applicable to certain features when using the same as an integral part of the Services.

In the Terms prescribed hereunder:

1. words importing the singular shall, where the context permits, include the plural and vice versa and words importing gender or neuter include both gender and neuter;
2. The expression “person” shall include any firm, partnership, association of persons and body corporate and any such persons acting jointly and the personal representatives or successors in title of any such person;
3. References to “writing” shall include telex, cable and facsimile transmission and texts transmitted through electronic media; and
4. Headings are for convenience purposes only.

IMPORTANT NOTICE: THE TERMS CONSTITUTE THE AGREEMENT AND UNDERSTANDING BETWEEN YOU AND MAMORU, IN RELATION TO THE USE OF ANY OR ALL OF THE SERVICES MADE AVAILABLE BY MAMORU, AND ANY MANNER OF ACCESSING THEM. PLEASE READ THE TERMS CAREFULLY AS THEY GOVERN THE RELATIONSHIP BETWEEN US AND YOU INCLUDING YOUR USE OF THE SERVICES. THEY CONTAIN IMPORTANT PROVISIONS INCLUDING AN ARBITRATION PROVISION THAT REQUIRES ALL CLAIMS TO BE RESOLVED BY WAY OF BINDING ARBITRATION. THE TERMS OF THE ARBITRATION PROVISION ARE SET FORTH IN THE SECTION BELOW ENTITLED “GOVERNING LAW”. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT ACCESS OR USE THE SERVICES.

GENERAL RISK DISCLOSURE

Please refer to our Risk Disclosure available on: Risk Disclosure document

ELIGIBILITY AND PROHIBITION OF USING OUR SERVICES

The Services are currently only available in South Africa. We reserve the right to make the Services available in other markets and jurisdictions and where the Services are open to other markets, we may restrict or prohibit use of the Services from certain jurisdictions. The use of the Services in other markets or jurisdictions is completely at the Company’s discretion. If you are registering to use the Services on behalf of a legal entity, you represent and warrant that (i) such legal entity is duly organized and validly existing under South African law or applicable laws of the jurisdiction of its incorporation; it is not prohibited by any law in its jurisdiction to use the Services and (ii) you are duly authorized by such legal entity to act on its behalf.

The Services are intended solely for Users who are 18 or of legal age in the jurisdictions where the Users are domiciled. By accessing or using the Services, You represent and warrant that You are of required legal age and mentally fit, and have not previously been suspended or removed from the Services by us.

By accessing and using the Services, You represent and warrant that you are not on any trade or economic sanctions lists, such as the UN Security Council Sanctions List, designated as a “Specially Designated National” by OFAC (Office of Foreign Assets Control of the U.S. Treasury Department) or placed on the U.S. Commerce Department’s “Denied Persons List” or those available from any agency responsible for the supervising the prohibition of money laundering and terrorist financing activities. We maintain the right to select jurisdictions where we wish to operate and may restrict or deny the Services in certain jurisdictions at our sole discretion.

In the event of a potential loophole in the Services offered by us that unjustly enriches the User, he/she may be contacted by us for further follow-up which could potentially include the disgorgement of such unjustified profits / gains. We reserve the right and maintain the discretion to take appropriate remedial actions, including but not limited to restricting account transactions, freezing account activities, initiating prosecution in a court with right of jurisdiction and other measures deemed appropriate for the purpose of protecting our interests and / or other Users, as the case maybe.

ACCOUNT REGISTRATION AND VERIFICATION

In order to use the Services, you must first register by providing your legal full name, email and mobile phone number, indicate your consent to the Terms and other personal information as may be required by us from time to time. You will not open, or attempt to open, an account or use the Services under any name other than your own; or use your account or access the Services or to conduct transactions on behalf of a third party. You acknowledge that we may in our sole discretion, refuse to open an account for you without disclosing any reasons. Further, we may, in our sole discretion, limit the number of accounts that you may hold, maintain or acquire with us.

You confirm that you are the only party who has the ultimate interest(s) in the account. Should the direct ownership or direct beneficiary interests have changed, you agree to inform and notify us in writing promptly. You will not have more than one account with the Company; you will not use or access any account other than your own; and you will not help anyone else in gaining unauthorised access to the accounts or services offered by the Company.

You confirm that the information provided is complete, accurate and current. You acknowledge the importance to provide us with complete, accurate and current information to enable us to rely on such information and to enable us to understand your personal background, financial situation and other necessary information for providing the Services. You undertake to inform us immediately should there be any changes to that information. It is your responsibility to ensure the accuracy of the information provided and to notify us immediately should such information change or should there be any discrepancies.

We are authorized to conduct inquiries on you and to verify the information you have provided.

You authorize us to share your confidential information in accordance with our Privacy Policy, from time to time as it may be required, with certain third parties and / or our associates, for the purposes of proper and effective operation of the account and provision of Services to you, the implementation of internal credit control or risk management policies, and/or the compliance with applicable foreign or local laws and regulations.

Where your confidential information is transferred to any Mamoru group entity or associate located outside the Republic of South Africa, such transfer will be made in accordance with section 72 of the Protection of Personal Information Act 4 of 2013 (“POPIA”), including, where applicable, pursuant to a binding intra-group data processing or data transfer agreement, on the basis that the recipient is subject to a law, binding corporate rules, or a binding agreement affording an adequate level of protection to your personal information, or on the basis of your consent.

You further agree to permit us to keep a record of your information even if you no longer have a relationship with us if the law permits or requires.

KNOW YOUR CUSTOMER VERIFICATION

The Company implements and maintains the highest standards of Know Your Customer (“KYC”) processes and controls as part of our commitment to combating fraud and assisting in the prevention of money laundering and terrorist financing. To ensure the Company meets these standards, you are required to provide certain personal details and documents when opening an account or wanting to use the Services. In certain circumstances, the Company may also perform enhanced due diligence (“EDD”) procedures in relation to your account or use of the Services. You accept and agree that you will remain subject to such procedures at all times. The Company reserves the right to, at any time restrict or suspend your account or use of the Services when we, in our sole discretion, consider it necessary to carry out further KYC and/or EDD; or terminate your account if you provide, or we suspect you have provided, false information or refuse to provide information we require for KYC and/or EDD.

You accept and agree that there may be delays in accessing your account, or in carrying out transactions through your account, while we undertake any KYC and/or EDD procedures. We are required to retain certain information and documentation obtained as part of the Identity Verification and EDD procedures. These requirements apply even when you have terminated your relationship with the Company.

The Company is an accountable institution as defined in Schedule 1 to FICA, and the KYC and EDD requirements set out in these Terms are imposed on you pursuant to the Company’s obligations under FICA.

You further acknowledge and agree that the Company will conduct ongoing and periodic due diligence for the duration of your relationship with the Company, including the re-screening of your details against applicable sanctions and politically exposed persons lists, and you agree to provide updated information and documentation promptly upon request.

USE OF SERVICES

You will provide security for transactions made through your account by ensuring that you have either (i) deposited enough funds into our bank account to obtain sufficient credit in your account to use the Services, or (ii) have sufficient cryptocurrency in your account prior to any transaction. When making a withdrawal, you agree not to allow or facilitate the withdrawal of funds from your account to a third-party bank account. The funds must be deposited into your account, not that of a third party. You further agree that you will not use your account for or in connection with any illegal activity, including prohibited activity, in violation of any laws, statutes, ordinances, or regulations.

DEPOSITS

After depositing funds (ZAR) into our bank account and having your identification validated in accordance with our KYC procedures, you will receive a credit to your account with us. When you make a deposit, you give up ownership of the funds you deposit with the Company. In exchange, you will receive, subject to these Terms, a credit in your account that will represent a right against the Company to (i) repay an amount equal to the credit in your account when you instruct the Company that you wish to withdraw or terminate your account; or (ii) require the Company to pay to the seller of Supported Cryptocurrency an amount equal to the purchase price of any Supported Cryptocurrency that you have purchased in reduction of the credit in your account.

The Company will provide you with the bank account details into which you must deposit. When you request to make a deposit to acquire credit through your account, you will be given a Reference Number. When you make a deposit, you must use the Reference Number to ensure that the credit of your funds into the account is allocated to your account on time and successfully. The Company will not be liable for any delays or non-allocation of funds paid into your account if you fail to specify the correct Reference Number. Please note that credit earned through deposits may take some time to appear in your account due to bank processing timeframes, operational processes, and/or your failure to meet stipulated deposit requirements. Under no circumstances will the Company be liable to you for any credit delay or failure to reflect in your account. The Company will use all reasonable measures to allocate credit for deposits that do not meet the deposit requirements.

WITHDRAWALS

If you have uploaded your bank account details to your account, you can request a withdrawal of funds from your account to your bank account. We will execute withdrawals according to your instructions. You are solely responsible for ensuring that any withdrawal instructions you submit to us, including the correct bank account number, are accurate and correct, and you accept and agree that the Company is under no legal obligation to cancel or modify any withdrawal.

We will make all reasonable attempts to handle your withdrawal requests each business day in line with our Deposit and Withdrawal Schedule, but you accept and agree that the Company does not make any guarantees regarding the withdrawal processing duration.

ACCOUNT PROTECTION

For the protection of the integrity of your account, you shall create a password and enable a 2-factor authentication and other available credentials and login information (collectively “Passwords”). You acknowledge, represent and warrant that you are the sole and exclusive owner(s) and authorized user(s) of such Passwords. You may not disclose or share your credentials or make access to your account available to others, and you are solely liable for all activities that occur under the account. To prevent unauthorised transactions on your account, you undertake all reasonable precautions to protect the credentials connected with your account. You accept full responsibility for monitoring and safeguarding the integrity and security of Passwords. You should immediately notify us in writing, should you become aware of any loss, theft or unauthorized use of Passwords. In the absence of such notification, we are not liable for any loss and consequential damages in connection therewith.

We expressly disclaim any liabilities for any losses (including any direct / indirect losses associated with cryptocurrencies and / or fiat money) arising from the use of lost or stolen credentials of your account, and from your fraudulent, intentional or negligent failure in carrying out your safety obligations under the Terms.

ACCOUNT CLOSURE AND TERMINATION

You may close your account at any time. Account closure will not affect any rights and obligations incurred prior to the date of closure. You may be required to either cancel or complete all open orders and, provide transfer instructions in relation to any fiat currency and/or cryptocurrencies available in your account after the cancellation / completion of all open orders.

You are responsible for any fees, costs, expenses, charges, or obligations (including but not limited to, attorney and court fees or transfer costs of fiat currency or cryptocurrencies) associated with account closure. In the event that the costs of account closure exceed the value of assets in your account, we may ask for reimbursement from you. You may not close any of your accounts to avoid such fees otherwise due or to avoid any examination related to the detection of money laundering, terrorist financing, fraud, or any other financial crime.

You agree and acknowledge that we have the right to terminate any account at any time and for any reason. You further agree and understand that we have the right to take any and all necessary and appropriate actions pursuant to these Terms and/or applicable laws and regulations. If your account is terminated or closed, we will return your funds, less the value of any trading fee discounts, rebates, and/or damages that we are entitled to pursuant to the Terms and/or use of Services. If your account is no longer subject to an investigation, court order, or subpoena, you authorize us to return your funds (less any trading fee discounts, rebates, and/or damages to which we are entitled) to any bank account linked to your account and no payment shall be made to a third-party bank account, unless otherwise required by law.

You accept and acknowledge that once your account is closed, you will no longer have access to it. The Company is under no obligation to notify you of or provide you with any cryptocurrency sent to any receive address associated with your account, and the Company reserves the right (but not the obligation) to delete all of your information and account data stored on our servers, as well as the right to retain any information required for legal or operational purposes. You accept and agree that the Company will not be liable to you or any third party for the closure of your account, termination of access to your account, or deletion of your information or account data.

UPDATE OF CONTACT INFORMATION

It is your responsibility to keep your email address and/or mobile phone number on file with us up to date so that we can communicate with you electronically. You understand and agree that if you cannot receive our electronic communication due to incorrect or out-of-date contact information, blocked by your service provider, we will be deemed to have provided the communication to you. If you use a spam filter that blocks or re-routes emails from senders not listed in your email address book, you must add Mamoru to your email address book so that you will be able to receive the communications. You can update your email address, mobile phone number or street address at any time by sending us a request to update such information to contact@mamoru.co.za or support@mamoru.co.za. If the information you wish to update or change impacts your KYC status, you will need to provide supporting documentation to proceed with your request. If your email address or mobile phone number becomes invalid such that electronic communications sent to you are returned, we may deem your account to be inactive, and you may not be able to use our Services until we receive a valid, working email address or mobile phone number from you. You accept that you will hold us harmless from any liability or loss resulting from your failure to inform us or to update your information.

ELECTRONIC COMMUNICATIONS

By use of the Services and opening an account with the Company, You accept and agree that:

1. Any communications, agreements, notices, and/or any other documents (collectively referred to as “Communications”) concerning your account or your use of the Company’s Services will be delivered to you electronically by posting them on the Company’s Site, emailing them to the address you have provided, or through any other method of electronic communication. You agree to receive all Communications in electronic format.
2. You will always have access to the necessary hardware and software to receive, access, and retain Communications sent to you electronically. This includes having a device with an internet connection and a valid, accessible email address.
3. You take complete responsibility for supplying us with a valid and accessible email address for any Communications, as well as for keeping that email address and any other contact information current. Any communication sent to the email address you provided will be considered received by you. You understand that not providing, or retracting, consent for receiving Communications electronically could compromise the security of your account, and that the Company retains the right to terminate your account should you fail to provide, or withdraw, your consent for electronic Communications.

SET-OFF

Unless expressly provided otherwise in the Terms, all sums payable by you under the Terms shall be paid in full without set-off or counterclaim or any restriction or condition.

You irrevocably and unconditionally authorize us to apply any amounts / cryptocurrency standing to the credit of your account in reduction of any amounts (whether mature or contingent) payable by you under the Terms.

In addition to any right of set-off, offset, combination of accounts, lien, right of retention or withholding or similar right we may have under the Terms or by law, we may, without prior notice to you or any other person, set off any sum or obligation (whether or not arising under the Terms, whether matured or contingent and irrespective of the currency, place of payment or booking office of the sum or obligation) owed by you to us or any affiliate of ours against any sum or obligation (whether or not arising under the terms, whether matured or contingent and irrespective of the currency, place of payment or booking office of the sum or obligation) owed by us or any affiliate of ours to you.

USER RIGHT AND INTELLECTUAL PROPERTY

You shall be granted a limited, non-exclusive, non-transferable license by us, subject to the Terms, to access and use our Services. You agree that you will not copy, transmit, distribute, sell, license, reverse engineer, modify, publish, or participate in the transfer or sale of, create derivative works from, or in any other way, exploit any of our Services.

All content available through the Services provided is the sole property of Mamoru and is protected by copyright, patent, trademark and any other applicable laws, unless otherwise specified hereby.

The trademarks, trade names, service marks, identifying marks, illustrations, designs and logos of Mamoru (hereinafter the “Trademarks”) are the property of Mamoru and its respective owners. The software code (whether binary, assembly, source, object, HTML or otherwise), applications, text, images, graphics, data, files, prices, trades, charts, graphs, video and audio materials used related to the Services belong to Mamoru. The Trademarks and other content as indicated on the course of provision of Services should not be copied, reproduced, modified, republished, uploaded, posted, transmitted, scraped, collected or distributed in any form or by any means, no matter manual or automated. The use of any such content on any other site or application or a networked computer environment for any other purpose is strictly prohibited; any such unauthorized use may violate copyright, patent, trademark and any other applicable laws and could result in criminal or civil penalties. In addition, the look and feel of our Services, including all page headers, custom graphics, button icons and scripts, is the service mark, trademark and/or trade dress of ours and may not be copied, imitated or used, in whole or in part, without our prior written permission.

All other trademarks, registered trademarks, product names and company names or logos mentioned through our Services are the property of their respective owners. Reference to any products, services, processes or other information, by name, trademark, manufacturer, supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation by us.

TRANSACTION HANDLING AND MONITORING

You acknowledge that we will process transactions in accordance with the instructions we receive from you. You should verify all information relating to transactions from the Services prior to submitting instructions to us relating to your account. You must take care to ensure that the details of any transactions you initiate (including any addresses and amounts) are correct and we will not be responsible for any errors in relation to transactions as a result of your mistake.

You acknowledge that we do not guarantee the identity of any of the parties to a transaction. Transactions cannot be reversed or cancelled once they have been Confirmed. You agree that your Account will be self-directed and that you are solely responsible for all transactions conducted with your Digital Assets or cryptocurrencies.

You acknowledge that we have the absolute rights and discretion in setting and adjusting daily trading and withdrawal limits on fiat currencies as well as cryptocurrencies, having regard to the operational needs, risk management and status of Services provided.

You acknowledge that if any transaction initiated from your account is found to be suspicious, we have the absolute right and discretion to either freeze or terminate your account without giving you any prior notice. Suspicious transaction reports may be filed to the competent authorities, without your knowledge. Our suspension or termination of your account due to the aforementioned considerations does not breach any of our obligations and duties to you.

TRANSACTION CANCELLATION / MODIFICATION

You acknowledge that it is your sole responsibility to ensure the accuracy and rightfulness of any order placed by you, and such orders accepted by us will represent a binding obligation to buy or sell the specified quantity of cryptocurrencies.

All transactions are final and are irreversible except where we are required to either modify or cancel your order (in part or in whole) in light of considerations given to, enforceable laws and regulations, any abusive or fraudulent nature associated with the orders, or there’s a suspicion that the orders are placed with obvious errors in terms of executing price, quantity and other relevant factors.

SETTLEMENT

A transfer of cryptocurrency may not be deemed settled and completed until the transaction has been recorded in a block and a certain number of subsequent blocks have been added to the applicable blockchain; or the transaction has met a different protocol confirmation standard for a specific cryptocurrency agreed upon between you and us in writing.

Notwithstanding the foregoing or anything else in the Terms to the contrary, the transfer of a cryptocurrency will only be deemed settled and completed if the relevant transaction(s) is/are included in the current longest chain of the applicable blockchain.

SERVICE AVAILABILITY AND MAINTENANCE

We strive to make available the Services to Users continuously and 24/7 without disruptions. There are however, limited exceptions where we may need to suspend the Services (in part or in whole) without prior notice to Users. In that regard, the Services may be temporarily not available to Users due to, for instance services maintenance (either scheduled or unscheduled), unexpected issues with computer or cryptocurrency network functionality or speed, vendor outages, cybersecurity incidents and Force Majeure events like natural and unavoidable catastrophes.

In our efforts to minimize disruption, we will push notice to User as soon as we are able to and ensure that the Services resume will undergo an orderly restarting process, minimizing any potential adverse user experience.

Notwithstanding the above, we may, in our sole discretion and without liability to you, with or without prior notice and at any time, modify or discontinue, temporarily or permanently, any portion of our Services.

FORCE MAJEURE

We will not be liable for delays in processing or other non-performance caused by events of Force Majeure, which shall not be limited to events as fires, telecommunications, utility, or power failures, equipment failures, labor strife, riots, war, nonperformance of our vendors or suppliers, acts of God, pandemic or epidemic events, or other causes over which we have no reasonable control.

NETWORK CONTROL

We do not own or control any of the underlying software through which blockchain networks are formed and cryptocurrency are created and transacted. The underlying software for blockchain networks tends to be open source such that anyone can use, copy, modify, and distribute it. By using any of the Services, you understand and acknowledge that we are not responsible for the operation of the underlying software and networks that support cryptocurrencies and that we make no guarantee of functionality, security, or availability of such software and networks.

HARD FORKS

Any blockchain may undergo software updates from time to time, which will result in a permanent divergence in the blockchain (a “Hard Fork”). As a result of that, the blockchain concerned will split into two separate and distinct blockchains, and any cryptocurrency on that original blockchain may entitle its holders to a new type of cryptocurrency. Due to the administrative complexity caused by the store of any hard-forked cryptocurrency, you acknowledge that we retain the sole and absolute discretion in deciding whether our Services will support the new hard-forked cryptocurrency.

We are not obligated in any way to monitor or maintain balances of the hard-forked cryptocurrency issued to holders of the applicable cryptocurrency upon a Hard Fork. In the event you wish to receive the new hard-forked cryptocurrency, you shall withdraw the applicable cryptocurrency from your account in advance.

TAXATION

It is your responsibility to determine what, if any, taxes apply to your usage of the Services, and it is your responsibility to report and remit the correct tax to the appropriate tax authorities. You agree that through the use of the Services, Mamoru is not responsible for determining whether taxes apply to your trades or for collecting, reporting, withholding or remitting any taxes arising from any trades.

INDEMNIFICATION

You agree to indemnify and hold harmless us and our employees, managers, partners and affiliates from any losses, damages, suits and expenses, of whatever kind, including reasonable legal fees, that we incur in connection with or arising out of your use of the Services, or our activities in connection with such Services, and for your violation of any law, regulation, order or other legal mandate, or the rights of a third party, or any act or omission by you or any person acting on your behalf while using the Services, regardless of whether the specific use was expressly authorized by you.

COMPLIANCE

You agree to comply with all relevant laws of South Africa, and the relevant laws of your residency, where applicable. In using the Services, you acknowledge that your actions are in a legal and proper manner and your sources of cryptocurrencies are not from illegal activities. We may discretionarily or in coordination with competent authorities seize, restrict or close-out your account, fiat currency and cryptocurrencies. The Company, as a regulated entity, is required to comply with certain regulatory requirements, and in certain circumstances, we may be required to retain your information. The Company reserves the right to keep such information and documentation for the period required under applicable law, being not less than five (5) years from the date on which the business relationship between you and the Company terminates, the date of your last transaction, or the date on which any report submitted to the Financial Intelligence Centre in relation to your account is finalised or any related investigation is closed, whichever is the latest, and you accept and agree that the information and documentation you provide to the Company may be retained by us, including after your account is closed or termination of the Services.

Where required by the Financial Intelligence Centre Act 38 of 2001, as amended (“FICA”), the Company may file a suspicious transaction report, a suspicious activity report, or a cash threshold report with the Financial Intelligence Centre in respect of your account, without prior notice to you. You agree that neither you nor any person acting on your behalf will disclose that any such report has been made, or is contemplated, in relation to your account. The Company will not be liable to you for any action taken, or report made, in good faith in order to comply with its obligations under FICA or any other applicable anti-money laundering or counter-terrorist financing legislation.

Where the retention period referred to above exceeds the period for which your personal information would otherwise be retained under the Protection of Personal Information Act 4 of 2013 (“POPIA”), the Company will retain your information for the longer of the two periods, and will de-identify or destroy such information once neither basis for retention continues to apply.

PRIVACY POLICY

Please refer to our Privacy Statement available on: Privacy Statement document for information about how we collect, use and share your information.

The name and contact details of the Company’s Information Officer, appointed and registered in terms of the Protection of Personal Information Act 4 of 2013 (“POPIA”), are set out in our Privacy Statement. You may direct any queries, complaints, or requests relating to the processing of your personal information to the Information Officer.

You have the right, subject to POPIA, to access the personal information the Company holds about you, to request the correction or deletion of such information, to object to its processing on reasonable grounds, and to lodge a complaint with the Information Regulator. The Company applies appropriate technical and organisational security safeguards to protect your personal information against loss, unauthorised access, and unlawful processing, further details of which are set out in our Privacy Statement.

SEPARABILITY, MODIFICATION AND INTERPRETATION

Any provision under the Terms that becomes invalid shall be ineffective to the extent of such invalidity, without affecting the remaining provisions of the Terms.

No modification of the Terms shall be valid unless reduced to writing and agreed upon by the User and Mamoru.

The User acknowledges that Mamoru retains the absolute right of final interpretation in relation to the terms and conditions prescribed herein.

COMPLAINTS

If you have any complaints, feedback, or questions, please contact us at compliance@mamoru.co.za. When you contact us, please provide us with your name and email address and any other information we may need to identify you, and the transaction on which you require us to provide you with feedback, questions or complaints. Our complaints process is available here.

DISPUTES

Both parties agree to provide written notification to the other regarding any claims or disputes that may arise concerning the Site, your account, or these Terms, within 30 days of the occurrence of such claims or disputes. Both parties agree to seek an informal resolution of any Dispute before pursuing a claim in any court or other entity.

GOVERNING LAW

The Terms and the interpretation and application of the provisions hereof shall be governed by and construed in accordance with the laws of the Republic of South Africa. The User irrevocably and hereby agrees to submit to the non-exclusive jurisdiction of the courts of South Africa.